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Getting Started
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eSIM Usage & Plan
- How do I activate my eSIM plan on my phone?
- How can I avoid accidental international roaming charges?
- How do I know whether I am using a new eSIM or my original SIM?
- How can I check the balance or remaining data?
- Can I scan the same QR code with multiple phones?
- How can I disable the eSIM plan while it is in use?
- How do I set APN?
- How do I delete the eSIM?
- Do I need to enable data roaming to use the eSIM plan?
- Can I delete and reinstall my eSIM plan?
- When does the eSIM plan start?
- Can I use a hotspot or tethering with my eSIM?
- Does the plan provide a local phone number?
- Can I use City eSIM Plans outside of a particular city?
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Payments
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Troubleshooting
- What should I do, when I didn’t receive a QR code email?
- What can I do if my data speed is too slow?
- What should I do, when I see the “Activating” status while installing an eSIM before arriving at the destination?
- Error : Unable to Activate eSIM. You can try again, or contact your carrier for assistance.
- Error : eSIM Not Supported. This eSIM is not compatible with this iPhone. Contact your carrier for more information.
- Error : The eSIM card cannot be activated right now please try again later.
- Error : Invalid Activation Code. The activation code you are attempting to use is not valid. Contact your network provider for more information.
- What should I do if I can’t use the internet?
