What should I do, when I see the “Activating” status while installing an eSIM before arriving at the destination?

UpdatedJune 10, 2026

Quick Answer

If your eSIM shows “Activating” before you arrive at your destination, this is usually normal. The eSIM should complete activation after it connects to the supported local network.

Why this happens

Some travel eSIMs cannot fully activate until your phone reaches the destination country and connects to the local network. Before arrival, the eSIM may stay in Activating status.

What to do before arrival

Keep the eSIM installed.
Do not delete the eSIM.
Make sure your phone is connected to Wi‑Fi if setup needs to finish.

What to do after arrival

Select the eSIM for mobile data.
Enable “Data Roaming” for the eSIM.
Turn Airplane Mode on and off.
Restart your phone if needed.

Contact us if

The status does not change after arriving at your destination and following the steps above.

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What should I do, when I see the “Activating” status while installing an eSIM before arriving at the destination?

Why this happens

What to do before arrival

What to do after arrival

Contact us if

To activate an eSIM,
your device must be both

eSIM-compatible

Carrier unlocked

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

What should I do, when I see the “Activating” status while installing an eSIM before arriving at the destination?

Why this happens

What to do before arrival

What to do after arrival

Contact us if

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked. ◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.