To cancel your order and request a refund, contact eSIM Japan Support at firstname.lastname@example.org. Please let us know your order number, product name and the reason for the refund.
A refund will be made in the same way as the payment method (e.g. credit card) used to make the purchase. A refund process may take up to 30 business days.
We shall refund only when you cancel your order before we send you the QR code via email. We do not support a refund or exchange once the QR code is sent via email or is scanned. Due to the nature of the digital goods, a refund for the buyer’s remorse cannot be handled after the QR code is sent. Please make a purchase after checking all our product details.
In cases of experiencing problems with our service, we support a refund or exchange only when the problem has been submitted and verified through our Support Team while you are in Japan. Our Support Team will examine whether the problem falls under our responsibility, and then only if applicable, we will initiate your refund. Once again, please note that the request for a refund after returning to your home country without prior confirmation cannot be processed.