Can I delete and reinstall my eSIM plan?

UpdatedJune 10, 2026

Quick Answer

In most cases, no. Once an eSIM is installed, it cannot be deleted and reinstalled on the same or another device.

Do not delete your eSIM if you still need it

If your eSIM is not working, please do not remove it from your phone. Deleting it may make troubleshooting impossible and the eSIM may not be recoverable.

What to do instead

Try basic troubleshooting first:

Check that the eSIM is turned on.
Select the eSIM for mobile data.
Turn on data roaming for the eSIM.
Restart your phone.
Manually select a network if needed.

Need help?

Contact us at [email protected] before deleting the eSIM. Please include your order number, device model, and screenshots of your settings.

Still need help? Reach out to our team directly.

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Can I delete and reinstall my eSIM plan?

Do not delete your eSIM if you still need it

What to do instead

To activate an eSIM,
your device must be both

eSIM-compatible

Carrier unlocked

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

Can I delete and reinstall my eSIM plan?

Do not delete your eSIM if you still need it

What to do instead

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked. ◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.