Reviews

Explore Customer Reviews on eSIM Plans from ESIMJAPAN.com

4.6
Based on 5,563 reviews
5 star
80
80%
4 star
11
11%
3 star
3
3%
2 star
1
1%
1 star
5
5%

Customer Images

Image #1 from Steven A.
Image #1 from Matt Meko
Image #1 from Steven A.

Steven A.

My eSim experience has been great. The procedures to get connected before my trip and getting connected after landing has been flawless so. I’ll definitely use your service again in the future the next time I visit and even highly recommend your service to friends and family in the future.

Image #1 from Matt Meko

Matt Meko

If I didn’t have your great service, I would have never been able to get around Japan. Thank you! 🙏🏻

Image #1 from Steven A.
Image #1 from Matt Meko
review-slider
1-10 of 5563 reviews
  1. My eSim experience has been great. The procedures to get connected before my trip and getting connected after landing has been flawless so. I’ll definitely use your service again in the future the next time I visit and even highly recommend your service to friends and family in the future.

    review-slider
    Image #1 from Steven A.
    • Thank you so much for your kind words! 😊

      We’re thrilled to hear that your eSIM experience was seamless—from getting set up before your trip to staying connected after landing. Providing a smooth and hassle-free experience is exactly what we strive for.

      It means a lot to us that you plan to use our service again and recommend us to your friends and family. We truly appreciate your support and look forward to serving you on your future travels! ✈️

  2. The price was very reasonable for the peace of mind it offered. Considering my regular mobile provider would have asked me for more than double for the same period of time. Before activating the SIM I contacted customer services on WhatsApp to clarify a few points and the response was quick, in depth and very helpful even going so far as to follow up with some helpful clarifying points after I thought we were already finished. The service was robust and throughout my time in Japan I had no issues with download speed or accessing the data I needed. I would easily recommend this to anyone and will be using this service again if I ever make it back to Japan. Thank you for helping make my trip simple and safe.

    review-slider
    • Thank you so much for your wonderful 5-star review! We’re truly glad to hear that you found our pricing reasonable and that it gave you peace of mind during your trip.

      It’s great to know our customer support team was able to assist you promptly and thoroughly, and that you had a smooth experience with reliable service throughout your time in Japan.

      We really appreciate your recommendation and look forward to serving you again on your future travels. Thank you for choosing us!

  3. Perfect !

    review-slider
    • Thank you so much! We truly appreciate your support and are glad you had a great experience 😊

  4. Great service. With an amazing price as well

    review-slider
    • Thank you for your kind words and 5-star rating! We’re delighted to hear you found our service great and our pricing amazing. If you need any assistance, feel free to reach out anytime—we’re always happy to help!

  5. i have to thank all the team behind this great service…i am using the esim world and operating now from Bangladesh, i used before in Macau many times, Hong Kong many times and Dubai also many times… fantastic coverage, super easy activation and friendly use…100% recommended…. thank you

    review-slider
    • Thank you so much for your kind words and continued support!
      We’re truly happy to hear that you’ve had such a smooth experience using our eSIM service across multiple destinations. It means a lot to our entire team to know you find it reliable, easy to use, and well-covered.

      Your recommendation is greatly appreciated, and we’ll keep working hard to maintain the same level of service for you and all our customers. Thanks again for being part of our journey! 🌍💙

  6. Fast efficient service. Esim worked as expected. I use this company when I travel abroad as well as my requirements i Japan. Good help desk when required. Full 5 star rating from me.

    review-slider
    • Thank you so much for your wonderful review! ⭐ We’re delighted to hear that you found our service fast and efficient, and that the eSIM worked exactly as expected.

      It’s great to know that you trust us for your travels abroad as well as your requirements in Japan, and that our support team was helpful when needed. We truly appreciate your 5-star rating! 🙌

      We look forward to serving you again on your future trips. ✈️

  7. I purchased a five-day coverage , it supposed to work from 5:30 pm on April 2nd till 5:30 Apr 7th, however it didn’t work since midnight on the 7th.

    • Dear Erin,

      Please note that the data plan begins once the eSIM connects to a local network. Additionally, the validity of each day is calculated based on 00:00 (midnight) Japan Standard Time. This means that regardless of the activation time, the plan counts each calendar day from midnight to midnight. For example, if the eSIM is activated at 05:30 PM, it will still count as one full day once it reaches 00:00, so the final valid day would be April 6.

      Thank you for your understanding.

      Kind regards,
      Customer Support Team

    • Thank you so much for your valuable feedback! We truly appreciate your support and are glad you had a great experience.

    • Thank you so much for your valuable feedback! We truly appreciate your support and are glad you had a great experience.

  8. The service is awesome. As soon as you land and connect to the airport WiFi you just scan the QR code and boom in 2 min you have your eSIM activated. I had an excellent unlimited connection with lightning fast speed through my journey!