What should I do, when I didn’t receive a QR code email?

UpdatedJune 10, 2026

Quick Answer

QR code emails are usually sent within 15 minutes after purchase. If you have not received it, check your spam folder, confirm your purchase email address, and contact us if needed.

Things to check first

Check your Spam, Junk, Promotions, or Updates folder.
Search your inbox for ESIMJAPAN, eSIM, QR code, or your order number.
Make sure the email address entered at checkout is correct.
Check whether your payment was completed successfully.

If you still cannot find it

Your order number, if available
The email address used for purchase
A screenshot of your payment confirmation

Important

Please contact us before purchasing again so we can check your order status.

Still need help? Reach out to our team directly.

Email us Chat on WhatsApp

What should I do, when I didn’t receive a QR code email?

Things to check first

If you still cannot find it

Important

To activate an eSIM,
your device must be both

eSIM-compatible

Carrier unlocked

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

What should I do, when I didn’t receive a QR code email?

Things to check first

If you still cannot find it

Important

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked. ◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.