Error : eSIM Not Supported. This eSIM is not compatible with this iPhone. Contact your carrier for more information.
Quick Answer
This error usually means your iPhone is carrier-locked or does not support this eSIM. Please check your carrier lock status before trying again.
Error message
“eSIM Not Supported. This eSIM is not compatible with this iPhone. Contact your carrier for more information.”
How to check carrier lock on iPhone
- Go to [Settings] > [General] > [About] and scroll down
- If you see “Carrier Lock – No SIM restrictions” and “eSIM – IMEI (number will appear),” your phone is compatible with eSIM
- If you can’t find these, your phone doesn’t support eSIM
How to check carrier lock on Samsung
- Go to [Settings] > [Connections] > [Mobile networks]
- Choose [Select roaming network/Network operators]
- Toggle off ‘Select automatically’ – If multiple networks appear, the phone is likely unlocked. – If only one network appears, or if the Search Networks option is unavailable, the phone is most likely locked to the carrier.
How to check carrier lock on Google
- Go to [Settings] > [Network & Internet] > [SIMs]
- Select your current SIM
- Toggle off [Automatically select network] – If multiple networks appear, the phone is likely unlocked. – If only one network appears, or if the Search Networks option is unavailable, the phone is most likely locked to the carrier.
What to do
If your device is locked, contact your mobile carrier and ask them to unlock it. We cannot unlock your phone from our side.
If your phone is unlocked
Contact us with your order number, iPhone model, country of purchase, and a screenshot of the error message.
Still need help? Reach out to our team directly.
