Can I get a refund after using eSIM?

UpdatedJune 10, 2026

Quick Answer

Refunds are generally not available after the eSIM has been installed and data has been used. eSIM is a digital product, so it cannot be restored, returned, or resold once used.

Why refunds are limited

After installation and usage, the eSIM profile and data access are already delivered to the device. For this reason, we cannot recover the product in the same way as a physical item.

If you experience an issue

Please contact us at [email protected] before deleting the eSIM. We will help check your settings, network connection, and plan status.

What to include when contacting us

Order number
Purchase email address
Device model
Current location
Screenshots of the error or cellular settings

Still need help? Reach out to our team directly.

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Can I get a refund after using eSIM?

Why refunds are limited

If you experience an issue

What to include when contacting us

To activate an eSIM,
your device must be both

eSIM-compatible

Carrier unlocked

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

Can I get a refund after using eSIM?

Why refunds are limited

If you experience an issue

What to include when contacting us

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked. ◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.