Reviews

Explore Customer Reviews on eSIM Plans from ESIMJAPAN.com

4.6
Based on 5,577 reviews
5 star
80
80%
4 star
11
11%
3 star
3
3%
2 star
1
1%
1 star
5
5%

Customer Images

Image #1 from Steven A.
Image #1 from Matt Meko
Image #1 from Steven A.

Steven A.

My eSim experience has been great. The procedures to get connected before my trip and getting connected after landing has been flawless so. I’ll definitely use your service again in the future the next time I visit and even highly recommend your service to friends and family in the future.

Image #1 from Matt Meko

Matt Meko

If I didn’t have your great service, I would have never been able to get around Japan. Thank you! 🙏🏻

Image #1 from Steven A.
Image #1 from Matt Meko
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1-10 of 5577 reviews
  1. best

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    • Thank you for your 5-star review! We’re really glad to hear that you had a great experience with our service. Your support means a lot to us, and we look forward to assisting you again in the future.

  2. Great experience! Cover everywhere, good quality and speed!

    • Thank you for sharing your feedback! We’re glad to hear you had a great experience and that you’re satisfied with our coverage, quality, and speed. Your support means a lot to us, and we’ll keep working to maintain our service for our valuable customers.

  3. Never run out of signal, 5g almost everywhere i went. Amazing coverage.

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    • Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed strong 5G connectivity and reliable coverage throughout your trip. It means a lot to us that you had such a smooth experience. We look forward to keeping you connected on your future travels!

  4. Great, cheap, easy to configure and top up 🙂

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    • Thank you so much for your kind feedback! 😊 We’re really glad to hear you found it great, affordable, and easy to use. Making things simple and convenient for our customers is always our goal. We truly appreciate your support and look forward to serving you again!

  5. eSimJapan is quite easy to use. For people using the service with Android, you can use Google Lens to open the QR code from the device you are activating the eSIM on.

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    • Thank you for your valuable feedback. We’re delighted to know that you found your experience easy to use and fantastic.

  6. easy activation, no problem with signal reception

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    • Thank you for your feedback! 😊

      We’re glad to hear that the activation was easy and that you experienced no issues with signal reception. It’s great to know everything worked smoothly for you. We appreciate your support and look forward to serving you again on your future travels! ✈️

  7. Never received eSim!

    • Thank you for reaching out to us.

      Upon checking, the eSIM for order #JP-149327 was successfully received, installed, and activated on your device Samsung Galaxy Z Fold6.

      Our support team had also requested additional order details from your side to further assist you; however, we did not receive a response.

      If you are still facing any issues or need further assistance, please feel free to share the requested details, and we’ll be happy to help you right away.

  8. I had to install the esim twice as the first time it did not connect to any network.
    Besides I don’t know how many gigas I have used. A sms with 50%-75%-90% notice would be great.

    • Thank you for your feedback.

      We’re sorry to hear that you had to install the eSIM twice before it successfully connected to a network.
      Regarding your data usage, we completely understand how important it is to stay informed.

      Please note that if you need the exact data usage details, you can contact our customer support team at any time, and we’ll be happy to provide that information.

  9. I would recommended your service. I should have gotten your e-SIM from the start. I only found out when I am already going back to Philippines. I would consider getting another when I get back.

    • Thank you so much for your recommendation and for sharing your experience with us. We’re glad to hear you’d consider using our eSIM service again in the future! We look forward to serving you again on your next visit and making your experience even smoother from the start.

  10. Reliable and fast!

    • Thanks so much for your feedback! 😊 We’re happy you had a reliable and fast experience with our eSIM services. We’re always here to support you.