Reviews

Explore Customer Reviews on eSIM Plans from ESIMJAPAN.com

4.6
Based on 5,653 reviews
5 star
80
80%
4 star
11
11%
3 star
3
3%
2 star
1
1%
1 star
5
5%

Customer Images

Image #1 from Juan M.
Image #2 from Juan M.
Image #1 from Steven A.
Image #1 from Matt Meko
Image #1 from Juan M.

Juan M.

Easy to install and great service. We had no issues nor lag of data during our trip.

Image #2 from Juan M.

Juan M.

Easy to install and great service. We had no issues nor lag of data during our trip.

Image #1 from Steven A.

Steven A.

My eSim experience has been great. The procedures to get connected before my trip and getting connected after landing has been flawless so. I’ll definitely use your service again in the future the next time I visit and even highly recommend your service to friends and family in the future.

Image #1 from Matt Meko

Matt Meko

If I didn’t have your great service, I would have never been able to get around Japan. Thank you! 🙏🏻

Image #1 from Juan M.
Image #2 from Juan M.
Image #1 from Steven A.
Image #1 from Matt Meko
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1-10 of 5653 reviews
  1. Easy to Install. Good Network. I can recommend.

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    • Thank you for your feedback! We’re delighted to hear that you found our eSIM easy to install and enjoyed a reliable network experience. We truly appreciate your recommendation!

  2. Signal is so-so in Nikko. Other areas good.

    • Dear Anonymous,

      Thank you so much for your 4-star rating and for sharing your experience with us! We’re glad to hear that the service worked well in other areas.

      We appreciate your feedback regarding the signal in Nikko. Signal strength can vary by location and local network coverage, and we appreciate your understanding.

      Thank you again for choosing us. We hope to serve you again on your future travels!

  3. Really good ESIM for everything. Great connection everywhere and all my apps work fine even my UK internet banking. Would highly recommend.

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    • Thank you for sharing your wonderful feedback with us! We’re so pleased to know that our eSIM provided you with a strong, reliable connection and that all your apps, including your UK banking apps, worked seamlessly. We truly appreciate your recommendation and are delighted to have kept you connected wherever you went!😊

  4. Very easy to install and access to Internet was fast and smooth.

    • Thank you so much for your wonderful feedback! 😊

      We’re delighted to hear that the eSIM was very easy to install and that you enjoyed a fast and smooth internet connection. Providing a seamless and reliable experience is very important to us, so your kind words truly mean a lot.

      Thank you for choosing us, and we hope to assist you again on your future travels! 🌍✈️

  5. Had a small issue at Disney sea and lost service and temporary was locked out of my phone from an ios update.

    • Thank you for sharing your experience with us. We’re sorry to hear about the temporary service interruption and the issue you experienced with your phone after the iOS update.

      We’re glad to know it was only a temporary issue, and we truly appreciate your understanding. We hope you still had a wonderful time at DisneySea and enjoyed the rest of your trip!

  6. The connexion was pretty terrible, I had to use my husband’s connexion all the time, who did a better job at finding a good sim :’) We can’t really call it unlimited data when really nothing loads after using the 1gb data/day…. Won’t do it again !

    • Hello Chloe,

      Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience caused.

      After checking your eSIM usage with the carrier, we can confirm that more than 1 GB of high-speed data was used during your visit. Your plan includes 1 GB of 4G LTE data per day, after which the connection speed is reduced to *384 Kbps for the remainder of the day.

      The slower connection you experienced was therefore due to reaching the daily high-speed data allowance included in your plan. Once the 1 GB daily allowance is used, the reduced speed is automatically applied according to the plan’s terms.

      We understand that this may have affected your experience; however, the speed reduction was applied as per the conditions of the plan and was not due to an issue with the eSIM service itself.

      We truly appreciate you taking the time to share your feedback and hope this explanation helps clarify the reason for the slower connection.

    • Thank you so much for your 5-star rating! ⭐⭐⭐⭐⭐

      We truly appreciate your support and are delighted to know you had a great experience with our eSIM.

  7. Quite good, but often there was no connection

    • Thank you for your feedback!

      We’re glad your experience was mostly good, but we apologize for the intermittent connection issues. Our team is always here to help—please reach out to us at [email protected] if you ever need assistance.

  8. Didn’t work could not download Would like you to issue a full refund

    • We are sorry for any inconvenience you may have faced. If you need any assistance, our expert team is here to help resolve your query.

      Please contact us at [email protected], and we will be happy to assist you.

  9. Speed and range is very good.
    Please increase highspeed data limit.

    • Thank you so much for the fantastic feedback! 🚀 We are thrilled to hear that you are happy with the speed and range. 🌟

      We completely understand your need for a higher high-speed data limit, and we are always looking for ways to provide better value.