Reviews

Explore Customer Reviews on eSIM Plans from ESIMJAPAN.com

4.6
Based on 5,538 reviews
5 star
80
80%
4 star
11
11%
3 star
3
3%
2 star
1
1%
1 star
5
5%

Customer Images

Image #1 from Вікторія Малиш
Image #1 from Matt Meko
Image #1 from Вікторія Малиш

Вікторія Малиш

Hello, the code is no longer active. I need help. I'm in Japan now. I need mobile data.

Image #1 from Matt Meko

Matt Meko

If I didn’t have your great service, I would have never been able to get around Japan. Thank you! 🙏🏻

Image #1 from Вікторія Малиш
Image #1 from Matt Meko
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1-10 of 5538 reviews
  1. Could not connect the internet, had been tried so many times which still couldn’t get there.
    Very bad experiences.
    Btw, the CS staff is patient for offering help.

    • Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced while trying to connect to the internet.

      After reviewing your case, we can confirm that our support team promptly issued a replacement eSIM for you. Based on the checks conducted, the issue appears to be related to the device you’re using or compatibility rather than the eSIM itself.

      We truly appreciate your kind words about our customer support team — your recognition means a lot to us.

  2. Everything was good!

    • We’re so glad to hear that everything went smoothly! Thank you for sharing your positive experience with us.

      It’s always our goal to provide a hassle-free and reliable service. If there’s anything you need in the future, our team will be more than happy to assist you.

  3. Fantastic! Would recommend!

    • Thank you so much for your fantastic feedback! 🌟 We’re truly delighted to hear that you had a great experience and would recommend our service.

  4. Works very well

    • Thank you for your feedback!

      We’re glad everything is working well for you. We appreciate your support and are always here if you need any assistance.

  5. Fast and reliable connection. Recommended.

    • Thank you for your great feedback! 😊

      We’re thrilled to hear that you’re enjoying a fast and reliable connection. Providing a smooth and dependable service is always our top priority, and it’s wonderful to know we’re meeting your expectations.

    • Thank you for the amazing 5-star rating! We truly appreciate your support and are happy to know you had a positive experience with us. 😊

  6. It’s very convenient. However, the connection could be somewhat unreliable indoors.

    • Thank you for your feedback! 😊

      We’re glad to hear you found it convenient. Indoor signal strength can sometimes vary depending on building structure and network coverage, but we truly appreciate you sharing your experience.

    • Thank you for the amazing 5-star rating! We truly appreciate your support and are happy to know you had a positive experience with us. 😊

  7. Very easy to book and service was efficient! I could sign in using the free airport Wi-Fi

    The only confusion was I couldn’t find a direct to book the entire span of my visit. So I only got the minimum three days. There was no place to customize the order for my entire ten days…

  8. This is my second time using this company and this specific plan. It was great! I always had service and it never slowed down no matter what I downloaded. My cousin used another service and had problems even when we were in the same mall.

    • Thanks so much for coming back to us! 😊

      We’re thrilled your eSIM worked flawlessly with fast, reliable service throughout your trip. Nothing makes us happier than knowing you stayed connected without any issues.

      Looking forward to supporting you again on your next adventure!