Error : Unable to Activate eSIM. You can try again, or contact your carrier for assistance.

Error message

“Unable to Activate eSIM. You can try again, or contact your carrier for assistance.”

What to try

1. Connect to a stable Wi-Fi network.
2. Turn off VPN if you are using one.
3. Restart your phone.
4. Try scanning the QR code again.
5. If scanning does not work, try manual installation using the activation details.

How to install manually

Apple

1. Go to [Settings] > [Cellular/Mobile Service] > [Add eSIM].
2. Tap [Use QR code].
3. Click [Enter Details Manually].
4. Enter the ‘SM-DP+ Address’ and ‘Activation Code’ provided in the email.

   Please make sure you don’t paste with https:// or http://.

5. Your eSIM plan will be activated automatically once the details are set.

Samsung

1. Go to [Settings] > [SIM Card Manager] > [Add eSIM].
2. Tap [Scan QR code] > [Enter activation code].
3. Enter the ‘Activation Code’ provided in the email.

   Please make sure you don’t paste with https:// or http://.

4. Click [Add].
5. Your device will automatically start the activation process. Follow the on-screen instructions to complete the installation.

Google

1. Go to [Settings] > [Network & Internet] > [SIMs].
2. Select [+Add SIM] > [Download a new eSIM].
3. Tap [Need help?] > [Enter it manually].
4. Enter the ‘Activation Code’ provided in the email.

   Please make sure you don’t paste with https:// or http://.

5. Your eSIM plan will be activated automatically once the details are set.

Please let us know via [email protected] if you need further assistance.