What can I do if my data speed is too slow?

UpdatedJune 10, 2026

Quick Answer

Slow data can be caused by network congestion, weak coverage, local carrier conditions, or reduced speed after high-speed data is used. Try restarting your phone, selecting the network manually, and checking your data roaming settings.

Step 1: Restart the connection

Turn Airplane Mode on for 10 seconds.
Turn Airplane Mode off.
Restart your phone if the speed is still slow.

Step 2: Check eSIM settings

Make sure the eSIM is selected for mobile data.
Make sure data roaming is turned on for the eSIM.
Make sure your primary SIM is not being used for mobile data by mistake.

Step 3: Try manual network selection

On iPhone, go to [Settings] > [Cellular]/[Mobile Service] > [Network Selection], turn off [Automatic], and try another available supported network.

On Android, go to [Settings] > [Mobile Networks] > [Network Operators], turn off [Automatic], and select another available supported network.

Step 4: Set the device to 3G temporarily

Go to [Settings] > [Connections] > [Mobile networks].
Tap [Network mode] and select 3G temporarily.

Still slow?

Contact us with your order number, current location, device model, and a screenshot of your signal or speed test. We can help check whether there is a plan or network issue.

Still need help? Reach out to our team directly.

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What can I do if my data speed is too slow?

Step 1: Restart the connection

Step 2: Check eSIM settings

Step 3: Try manual network selection

Step 4: Set the device to 3G temporarily

Still slow?

To activate an eSIM,
your device must be both

eSIM-compatible

Carrier unlocked

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

What can I do if my data speed is too slow?

Step 1: Restart the connection

Step 2: Check eSIM settings

Step 3: Try manual network selection

Step 4: Set the device to 3G temporarily

Still slow?

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked. ◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.